Customer Support Information
This category provides information on how to get in touch with Klass Wagen for various inquiries, including booking assistance, customer care, and filing complaints.
Booking Department
How can I get in touch with the Booking Department or Customer Care Department?
Booking Department: Our Booking Department is available to assist you with direct reservations during the following hours:
- Monday - Friday: 8:30 - 22:00 (CET)
- Saturday - Sunday: 9:00 - 18:00 (CET)
You can reach them by phone or email:
- Romania: +40374020002 / romania@klasswagen.com
- Hungary: +3614743966 / hungary@klasswagen.com
- Portugal: +351211454208 / portugal@klasswagen.com
- Austria: +4314360180 / austria@klasswagen.com
All phone numbers are standard charge numbers and can be called from any network.
Customer Care Department: For customer care inquiries, you can reach us via email or by calling the phone numbers listed above and pressing 3 for other information.
Romania: customercare@klasswagen.com
Hungary: customercare.hu@klasswagen.com
Portugal: customercare.pt@klasswagen.com
Austria: customercare.at@klasswagen.com
Complaints
I would like to file a complaint against your services. How can I do that?
To file a complaint regarding our services, please send an email to complaints@klasswagen.com. Our colleagues will review and analyze your situation, and you will receive a response with a proposed solution within a maximum of one business day.